Please read the following 'Privacy Policy' before using the CentralVision website:-

Coventry, Solihull and Warwickshire Partnership Ltd trading as “CentralVision” (“we”, “us”) operate the CentralVision Website. The Company trades are committed to protecting and respecting your privacy.

1. Introduction - Visitors

   1. This Privacy Policy (together with our Visitor Terms of Use) sets out the basis on which any personal data we collect through the CentralVision Website will be processed by us.
   2. If you are viewing this Website, whether for business or pleasure, you are a ‘Visitor'.
   3. From time to time we may operate services on the CentralVision Website which require you to create an account with us in order to have access to those services. On successful application, you will become an ‘Account Holder'.
   4. Please read the following carefully to understand our views and practices regarding your personal data under the Data Protection Act 1998 (the ‘Act') and how we will treat it.
   5. The data controller (within the meaning of the Act) for the Website is Coventry, Solihull and Warwickshire Partnership Ltd trading as “CentralVision” and our trading address is at 1st Floor, Tower Court, Courtaulds Way, Coventry CV6 5QT, ENGLAND.

2. Data and our Website

   1. Please note that not all information and data we collect will amount to personal data within the meaning of the Act. We may collect and process the following data (which may include personal data) about Account Holders:
      • Information provided by filling in any forms including those accessible on our Website. (This will include information provided at the time of activating an Account, or subscribing to any of our services, or when posting material or requesting further services. We may also ask you for information when you report a problem with our Website.)
      • If you contact us, we may keep a record of that correspondence.
      • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
      • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
   2. We may collect and process the following data about Visitors:
      • If you contact us, we may keep a record of that contact.
      • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

3. IP addresses and cookies

   1. In respect of every Visitor to our CentralVision Website we may collect information about an individual's computer, including the IP address, operating system and browser type. This is statistical data about traffic on our Website and is not used by us or intended to be used by anyone to identify any individual.
   2. We may obtain information about internet usage by Visitors by using a cookie file which is stored on the hard drive of the Visitor's computer. Cookies contain information that is transferred to a computer's hard drive.
   3. Cookies may be declined by activating the setting on the internet browser which prevents use of cookies. However, if this setting is selected, certain functions of the Website may no longer be accessible. Unless the browser setting is adjusted so that it will refuse cookies, our system will issue cookies when a Visitor or Account Holder logs on to our Website.

4. Where we store personal data

   1. Personal data that we collect is stored on computer servers in England. A person to whom data relates is referred to as a “Data Subject”. It may be that in the future data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). Data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the delivering of our broadcasting services, the processing of payment details or otherwise providing support to our service on the Website.
   2. By submitting personal data, a Data Subject is taken as having agreed to a transfer as described at 4.1, and the storing or processing of such data. We will take all steps reasonably necessary to ensure that personal data received by us is treated securely and in accordance with this Privacy Policy.
   3. Each Account Holder is responsible for keeping their own security information confidential. Security information should not be shared with anyone.
   4. The transmission of information across the internet is not completely secure. Although we will do our best to protect personal data, we cannot guarantee the security of data transmitted to our Website. Therefore any transmission is at the risk of the person choosing to transfer it by that method. Once we have received information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Uses made of the information

   1. We use information held about individuals in the following ways:
      • To ensure that content from our Website is presented in the most effective manner for operation of that person's computer.
      • To provide information, products or services that have been requested from us or which we feel may interest an individual who has consented to be contacted for such purposes.
      • To carry out our obligations arising from any contracts entered into between Account Holders and ourselves.
      • To allow Visitors to participate in interactive features of our service, should they choose to do so.
      • To notify individuals about changes to our service.
   2. Cookies help us to improve our Website and to deliver a better and more personalised service. They enable us:
      • To estimate our audience size and usage pattern;
      • To store information about Visitor preferences, and so allow us to customise our Website according to a Visitor's individual interests;
      • To speed up searches;
      • To recognise a Visitor who returns to our Website.
   3. We may also use data, or permit selected third parties to use data for system administration and to report aggregate information to the European Regional Development Fund or for our advertisers to reach the kind of audience they want to target. Any person who has transferred personal data to us may decline for their data to be used in this way by notifying us to that effect.
   4. We outsource some of the functions of our Website to companies with whom we have agreements. Those companies act as our data processors. With the exceptions of those companies, we will not pass personal data to other third parties unless the Data Subject has consented to that transfer.

6. Data and Channels

   1. Personal data may be broadcast through the CentralVision Website. It will usually be the case that each Data Subject will have consented to the broadcast of that data. However this does not extend to the granting of permission by that Data Subject for you to process that data or otherwise to reproduce that data or make the data available to any other person for any purpose whatsoever.
   2. Any complaint about the material or data published or transmitted should be made to ourselves.

7. Disclosure of your information

   1. We may disclose personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985.
   2. We may disclose personal information to third parties:
      • In the event that we sell or buy any business or assets, then we may disclose your personal data to the prospective seller or buyer of such business or assets.
      • If CentralVision is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Visitor's Terms of Use or to protect the rights, property, or safety of Coventry, Solihull and Warwickshire Partnership Ltd, our staff, our Account Holders and / or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Rights

   1. A person has the right to ask us not to process their personal data for marketing purposes. We will usually make clear (before collecting your data) if we intend to use data for such purposes or if we intend to disclose information collected to any third party for such purposes. Rights can be exercised to prevent our processing the data of an individual by checking certain boxes on the forms we use to collect your data. The right can be exercised at any time by contacting us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
   2. Our Website may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If a Visitor follows a link to any other websites, it must be understood that these other websites have their own privacy policies and that we do not accept any responsibility or liability for the actions of the owners of those websites. Please check their policies before submitting any personal data to these websites.
   3. The Act gives an individual a right to access information held about them. That right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing details of information requested.

9. Changes to our privacy policy

   1. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified by e-mail.

10. Children under age 16

    1. We do not knowingly collect or control personal data from anyone under the age of 16. However it may be the case that personal data of a child or young person is broadcast or published through a Channel. We intend that personal data about a child or young person under the age of 16 will only be available on our Channels if the appropriate consent is given.
    2. If you are a child or young person under the age of 16 years, please do not transmit your personal data to or through our Website.

11. Contact

    1. Our nominated representative for the purposes of the Act is our Data Protection Officer who can be reached by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by writing to our trading address.
    2. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer by email or by post to our trading address.

 

'Privacy Policy' last updated 27/10/2010